They practice the art of deception. I asked for help with cockroaches.
They told me I had German cockroaches and told me I needed a 6 month plan for $99. I agreed. I called back and asked if they also dealt with mice and the representative told me I could do the quarterly plan and that would cover cockroaches, ants, spiders, and mice, inside and outside. There are free re-sprays in between my quarterly services.
I said I would switch to that plan. This was before they even came to my house for the first time. Then they come out and only perform the cockroach plan. I had to call them and ask why no one did the quarterly plan which covered mice.
I was charged $200. The quarterly should have been 109.99 and the roach plan was $99. They told me I agreed to the roach plan when I signed the service man's Ipad. So then when the man came out to do the quarterly, I signed his Ipad and now was on two service plans when I thought I was on one plan...the quarterly plan.
I call to explain I don't want both services and they will not let me out of the roach plan so I am stuck with 5 more services, so they said they would help me out by adding those services to my quarterly plan. I thought the quarterly plan was 1 year, 4 services. Well it is 9 services and the other 5 they added from the roach plan now. I am stuck in a 3 year contract and I have to babysit the men who come out to make sure they are actually spraying everything.
One was not even going to spray my basement and I told him he had to, it is in my contract.
They record all your conversations, dupe you into their contracts and completely mislead you. They are pros at conning people.
Product or Service Mentioned: Edge Pest Control Cockroach Pest Control.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $1600.
Preferred solution: I want only the quarterly plan for one year and I want credit for the services that I have already paid for to count toward this one year. I only want two more services and to be done..
I didn't like: Dishonest and misrepresented.