Edge Pest Control
Reviews and Complaints
False advertising - total rip off
I had a monthly rodent service that expired and I wanted to renew it. They no longer have the monthly rodent service, so signed me up for a quarterly service.
After the initial service, I was informed I would have to pay additional fees for the rodent service - my "renewed" service covered only insects. I do not need insect service. How can I renew a service I never had? After many phone calls and my refusal to pay an additional $200 for the rodent service I do need, they agreed to terminate my agreement.
Only the initial service had ever been performed - for $82. Now, I get my credit card bill with a $319 charge. That is outrageous!! This company is a total rip off.
Initially, I was just going to cancel the rodent service all together until they assured me the renewal service would be better and cheaper.
Then they charge me 22% of my old annual fee for a single service. DO NOT DO BUSINESS WITH THIS OUTFIT.
Preferred solution: Full refund
RODENT SERVICE
CANCELLED SERVICE BECAUSE SERVICE WAS NOT DONE - TWICE I KNOW OF
Still not resolved! Have called me when I was not in.
Wife told them they would have to talk to me. They want a $299 canceling fee EVEN THOUGH THEY DID FULFILL THEIR PART OF THE CONTRACT.
Preferred solution: Full refund
Cancelling is a Big Headache
Preferred solution: Let the company propose a solution
I hope this review helps others make informed decisions
Lie continually
Tricked to sign a contract
I had ants in my home and when Edge Pest Control came to offer their services had me sign the first page of the contract where you can't see that you are tight with them for few years doesn't matter they deliver a promised service or not. When I got the paper work from them then I saw that it is a contract for 2 years on the second page.
The contract you sign is something no one should sign.
Usually on contracts you have to sign at the end of the contract or at list to put your initials on things like that not one the first page.
They came to your home door unscheduled. One think I can tell you, The ants multiply, looks to me that they feed them instead of killing them.
They charge the credit card even the service is not provided.
Horrible service and business practice and very unprofessional.
Do not sign any paper with them.
Fraudulent Misrepresentation of Contract Terms
We called the service to our home in August 2018 to spray an active wasp nest inside of the eve overhanging our porch. Several weeks later the company claimed that we had signed a 2-year contract on the first service call and that we had to pay them for 9 additional visits to the home ($1,200)!
If we wanted out of the contract, they said that we had to pay 50% of the remaining contract amount, or $600 as a cancellation fee. What I had "signed" when they came out was an electronic signature box on an iPad which the service technician told me was authorization to perform that day's services, no mention of a 2-year contract to me and no accompanying text that indicated that it was a 2-year contract. I repeatedly called the corporate office to cancel the verbally misrepresented contract.
This cancellation was continuously denied to us and now they are threatening that if we don't pay the cancellation fee that they will send us to collections. If for whatever reason you DO choose to use Edge for your pest control service, record all phone calls, watch out for deceptive business practices, and report anything that appears to be fraud to the state attorney general, the Federal Trade Commission, and your local consumer protections bureau.
- Tricked into signing contract
- Contract
- Misrepresentation of contract terms
Preferred solution: Waive the cancellation fee, Train salespeople and technicians to not fraudulently misrepresent contract terms, Provide 1-time services, Do not retaliate against customers who wish to cancel services
This company is crooked
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Verified Reviewer | Longview, WashingtonNeed to cancel Appointment
Not recommended
Easy to sigh up, Terrible to stop service
Even Worse Customer Service when they called me
- Focus on going through the motions but no real substance
- Money
- Poor quality
Preferred solution: Full refund
Contract for Mother
My mother, who is 91, thought she was getting a one time service and now has 3 charges on her credit card. I can't get anyone to call me back.
She is alone and when she called to ask about it, they told her she had 6 more visits at a charge of $119.97 each. She only saw an exterminator once at her house. When she said she didn't want a contract and they told her they would make her a "deal" and if she paid $359.97 (cost of 3 visits), they would get her out of her contract but no service ! Ridiculous...I have tried calling them and no one will return my call.
I am concerned about the reputation of this company...this is in Longmont, CO and she talked to Byson. I want someone to get back to me...I will continue to call...you don't take advantage of people on fixed income and then barter with them !!!!
Preferred solution: Full refund
Resolved: It's impossible to cancel your account
A representative from corporate customer service resolved my cancellation issue.
The product is not effective, they provide virtually no notice when they come (you get a call when they're on the way) so that if you have other issues or pests to deal with and you're away from home, you miss your chance. And its IMPOSSIBLE to cancel your account. Just when you think you have, they've completed another service and charged you for it. The manager I spoke to basically told me I talked to the wrong person when I called and cancelled.
How was I to know? Their customer service is garbage!
- Had to pay for service that had been cancelled
- Customer service or product
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Hi, I am also experiencing the same issue. I would like to know whether you paid the 50% of rest of the Services after cancelling the EDGE Service or not...